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Privacy Policy

Privacy Policy for Sta-Cool (PTY) LTD
Effective Date: October 2024
Sta-Cool (PTY) LTD (Registration number 2024/395089/07) is dedicated to
safeguarding your privacy and ensuring the protection of your personal information in
compliance with the Protection of Personal Information Act (POPIA) in South Africa.
This policy outlines how we collect, use, store, and protect your personal information.
 

Audience
This policy applies to:

  • Visitors to our website.

  • Customers who order or request goods and services from us.
     

Personal Information
Personal Information Includes:

  • Identifying information: name, date of birth, identification number.

  • Contact information: phone number, email address.

  • Address information: physical or postal address.

  • Financial information: bank account details.

 

Exclusions:

  • Anonymous or permanently de-identified information.

  • Non-personal statistical data.

  • Information disclosed voluntarily in public forums.

 

Collection of Personal Information

  1. Registration: Upon registration on our website, you will provide personal information including your name, email address, telephone number, postal address, and a username/password.

  2. Orders/Requests: Additional voluntary information may be collected when you place an order or request services.

  3. Automatic Collection: We automatically gather usage data such as IP address, browsing habits, and other technical details when you visit our site.

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Use of Personal Information
StaCool may use your personal information for:

  • Fulfilling orders and providing services.

  • Sending administrative messages and promotional communications (with consent).

  • Internal business operations including audits and compliance with regulations.

 

Consent and Acceptance

By using our services, you consent to the collection and use of your personal information as described in this policy. If you do not agree with any part of this policy, you should refrain from using our services.

 

Sharing of Personal Information

We may share your personal information with:

  • Affiliates and service providers for operational purposes.

  • Regulatory bodies as required by law.

  • ​Law enforcement if mandated by a subpoena or court order.​

 

Sta-Cool will not sell your personal information under any circumstances.​

 

Security Measures​

We implement appropriate security measures to protect personal information from unauthorized access and breaches. Access is restricted to employees who require it for their job functions.

 

Data Retention and Rights

We will retain personal information only as long as necessary for the purposes outline in this policy or as required by law. You have the right to:

  • Access your personal data.

  • Request corrections or deletions.

  • Lodge complaints with the Information Regulator if you believe your rights have been violated.

 

Changes to the Privacy Policy

Sta-Cool reserves the right to amend this privacy policy at any time. Users will be notified of significant changes via email or through a notice on our website.

 

Contact Information

For inquiries regarding this privacy policy or our data handling practices, please contact us through our contact us form through our website.

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This privacy policy ensures that Sta-Cool (PTY) LTD complies with South African laws while effectively protecting user privacy.

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